Add Users & Assign Licenses

The Admin Portal (Synappx Go section) Users page allows you to manage the users in your organisation who access Synappx Go features on the mobile application [View Image].

You can assign and remove licenses to and from users on this page:

  1. License status
  2. Add/remove users, assign/remove license
  3. License assign status per user

Optional: Add user ID card numbers if MFPs are “locked” by PaperCut MF or Native Authentication 

Synappx admins can add any user within Azure AD or Google Workspace (if the Google Workspace account permits). If there are multiple Synappx tenants within the same Azure AD, each domain can only be associated with one account at a time.

Images show Microsoft 365 as an example.

1.    Go to the Users page and select the plus icon (+) [View Image].

2.    Add User window opens. Type a few characters in the User Name field. Microsoft 365 or Google Workspace users will populate the dropdown list. Select the user from the list, then select Save [View Image]. 

3.    Groups of users may be added using the same procedure by first checking the Groups box. Repeat until all desired users are added. 

Users appear as inactive on the Users page [View Image].

Note: Guest users are not supported with Synappx Collaboration Hub. Content Share is supported.

Import Users via .csv File
Images show Microsoft 365 as an example.

1.    Select the Add Multi-Users from the Add User window.

2.    The Import multiple users window will appear [View Image].

Follow the Process guidelines. The file has a maximum of 50 users and 500KB. 

Note: The selected file must be a Microsoft Excel Comma Separated Values File [View Image].

3.    Select Choose File. Choose the .csv file from the document library. Then select Open.

4.    The uploaded file will appear in the Process pop-up window. Select Save. Users in the .csv file will be added to the Users list on the Users page [View Image]. 

From the Users page, check the box(es) of the user(s) to license and select Assign License [View Image].

License status will change to Active. Newly licensed users will receive automatic notification emails with instructions to download and set up the Synappx Go mobile app. 

Note: Users can further be configured for “check in” features as well as mobile ID card authentication via rf IDEAS BLE (Bluetooth) reader for MFPs.  For more details, refer to the separate Synappx Go Administrator Guide. 

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