Administrators manage key components such as workspaces, users, devices, and licenses. They can also add and remove other administrators with full or limited functions (support admin). Additional admins do not require Azure or Google Workspace™ administrator privileges. However, they need to be a member of the organisation’s Microsoft® 365 or Google Workspace environment.
Here is a list of features for full and support administrators.
Synappx Admin Portal (Common)
|Workspaces||View workspace list||✅||✅|
|Workspaces||Add workspace (manual)||✅||❌|
|Workspaces||Add workspace (import from Microsoft® 365/ Google Workspace™)||✅||❌|
|Workspaces||Add workspaces by group||✅||❌|
|Workspaces||Add workspace (import CSV)||✅||❌|
|Admin User||View admin user list||✅||❌|
|Admin User||Add/remove admin user||✅||❌|
|Admin User||Edit admin role||✅||❌|
|Domains||View supported domains list||✅||✅|
|Domains||Refresh domain list||✅||❌|
|Domains||Edit supported domain alias list||✅||❌|
|Subscription||View subscription list||✅||✅|
|System Log||View and export log||✅||✅|
|Admin Log||View and export log||✅||✅|
|User||View user list||✅||✅|
|User||Add user (import from Office 365/Google Workspace)||✅||✅|
|User||Add users with Group||✅||✅|
|User||Add user (import CSV)||✅||❌|
|Devices & Agents||View workspace details||✅||✅|
|Devices & Agents||Edit settings, re-discover, etc.||✅||❌|
|Notifications||Edit notification email settings||✅||❌|
|Downloads||Download MFP agent||✅||❌|
|Downloads||Download display agent||✅||❌|
|Agent Update||Update agent||✅||❌|
|Agents Update||Update policy||✅||❌|
|Workspaces||Register/remove device in workspace||✅||❌|
|Workspaces||View workspace details||✅||✅|
- Go to Admin Settings on the Admin Portal. On the Admin Users page, select (+). [View Image]
- Type a few characters of the admin's name in the Admin Name field. Names from your organisation will appear. Select names from the list and select Save. [View Image]
- Under Role, select Admin for full administrative rights or Support Admin for limited capabilities. Admin is the default. The role can be edited later by selecting the admin name. [View Image]
- Select Save. The new administrator will appear on the Admin Users list.
The Supported Domains page automatically collects domain aliases from Azure Active Directory or Google Workspace. The default setting is to enable all domains.
Caution: If an admin disables a domain that is already selected, then the associated users and workspaces will also be disabled.
Admins can choose which domain aliases to enable or disable by checking and unchecking the boxes; these settings apply to Synappx Go and Synappx Meeting. Primary domains cannot be unselected. Select the refresh icon to view new domain aliases added to Azure AD or Google Workspace. [View Image]
Microsoft 365 customers who licensed Synappx Go or Meeting before Version 1.3 may see a blue box with a link to opt in to the directory.read.all permission to retrieve domains. [View Image]