FAQs

Synappx Meeting can help you start your meetings by automatically connecting key technologies. For more details, please go to Synappx Meeting.

The Synappx Meeting app is available for download on multiple digital distribution platforms. Please go to the Mobile Apps for more details.

Synappx Meeting supports Windows, OSX, iOS and Android devices. Please go to System Requirements for more details.

Please check your email address and password. If you still cannot log in, please contact your administrator.

Synappx Meeting supports popular web conference services such as Zoom, Webex, GoToMeeting, and Skype. For a full list of supported web conference services, please go to System Requirements section.

The web conference service that you are trying to use may not be supported by Synappx Meeting. For a full list of supported web conference services, please go to System Requirements.

Casting/mirroring refers to connecting your laptop with a wireless casting receiver system that is connected to a large display.

Please refer to System Requirements for a list of supported casting technologies.

The automatic casting is only available in licensed workspaces. Please contact your administrator to make sure your workspace is ready to use with Synappx Meeting.

The shortcut function can be configured on your PC or Mac device. It allows for convenient access to your favorite file storage locations and websites. For more details, please go to Optional Settings.

You can copy the configured shortcuts. For more details, please go to Optional Settings.

There are various reasons why your meeting list may not be visible, including a company proxy server issue. Please contact your administrator for troubleshooting.

Synappx Meeting displays recent files.

The meeting timer is teal at the start of each meeting. When it gets closer to the end of scheduled time (10% of time remaining), the meeting timer changes to orange. If the meeting goes over time, the timer changes to red.

Your current workspace is likely booked by another team member. Please note that only meeting organisers can extend the meeting time.

The workspace you are trying to use is likely booked by another team member. Please note that you can start a meeting in any licensed workspace. If the room is available but still you cannot start a meeting, please contact your administrator.

The workspace is already reserved by other members in your organisation.

You do not have the required permissions needed to edit the Outlook calendar. Please contact your administrator.