System Requirements

Synappx Go Major Components
Mobile Application (iOS and Android™)	Admin Portal
NFC Tags	Cloud System (Microsoft® Azure)
MFP and Display Agents	Embedded MFP Apps

A stable internet connection is required.

Synappx Collaboration Hub System Requirements

Organisations must have a Microsoft® 365 or Google Workspace environment. Provider is designated after sign-up. If an organisation uses both Microsoft 365 and Google Workspace, the administrator must choose one cloud service provider for Synappx to synchronise with the calendar and users

Note: Support is available for environments that have on-premise Active Directory® synchronised using Google Cloud Directory Sync (GCDS) for user synchronisation. GCDS is often used to synchronise the data in an organisation’s Google domain with Microsoft Active Directory or the Lightweight Directory Access Protocol (LDAP) server.

Microsoft 365® Service Plans
Business	Microsoft 365 Business Basic*/Standard/ Premium
Enterprise	Microsoft 365 Enterprise E1*/E3/E5 Microsoft 365 Enterprise F1
Education	Microsoft 365 Education A1*/A3/A5
Government	Microsoft 365 Government G1*/G3/G5

Google Workspace™ Service Plans
Business Starter
Business Standard
Business Plus
Enterprise

This package offers only the web or mobile version of Microsoft Office applications. Synappx Go requires Office applications to be installed on the display PC for full Collaboration Hub functionality. Otherwise, the file will open in the web browser. Remote file control is not supported in browser mode.

Supported Mobile OS
iOS 14 to 15
Android™ 11 to 12

MFP Agent
Microsoft Windows® 10 (32- or 64-bit); builds 21H1 to 21H2) or Windows Server 2016 or 2019. Microsoft .NET Framework 4.7.2 or higher. Minimum 2.0 GHz processor. Minimum 4G RAM. Minimum 75MB disk space (Requirements can vary based on the number of users and print jobs that the agent supports). Internet connectivity. Bandwidth minimum 5.0 Mbps/5.0 Mbps; recommend 10 Mbps/ 10Mbps. Antivirus software recommended.

MFP Agent

Microsoft Windows® 10 (32- or 64-bit); builds 21H1 to 21H2) or Windows Server 2016 or 2019.
Microsoft .NET Framework 4.7.2 or higher.
Minimum 2.0 GHz processor.
Minimum 4G RAM.
Minimum 75MB disk space (Requirements can vary based on the number of users and print jobs that the agent supports).
Internet connectivity.
Bandwidth minimum 5.0 Mbps/5.0 Mbps; recommend 10 Mbps/ 10Mbps.
Antivirus software recommended.

Display Agent
Display computer or Shuttle PC with Windows 10 (32- or 64-bit); builds 21H1 to 21H2). Microsoft .NET Framework 4.7.2 or higher. Minimum 2.0 GHz processor. Minimum 4G RAM. Minimum 10MB disk space (Go Agent only). Minimum 500MB (Collaboration Hub). Microsoft Office client applications, Chrome browser, Edge browser, and for Collaboration Hub, web conference client applications (e.g. MS Teams) and other applications such as video media player. Adobe PDF reader for Google native files (view only). Bandwidth minimum 5.0 Mbps/5.0 Mbps; recommend 10 Mbps/ 10Mbps. Antivirus software recommended.

Display Agent

Display computer or Shuttle PC with Windows 10 (32- or 64-bit); builds 21H1 to 21H2).
Microsoft .NET Framework 4.7.2 or higher.
Minimum 2.0 GHz processor.
Minimum 4G RAM.
Minimum 10MB disk space (Go Agent only).
Minimum 500MB (Collaboration Hub).
Microsoft Office client applications, Chrome browser, Edge browser, and for Collaboration Hub, web conference client applications (e.g. MS Teams) and other applications such as video media player.
Adobe PDF reader for Google native files (view only).
Bandwidth minimum 5.0 Mbps/5.0 Mbps; recommend 10 Mbps/ 10Mbps.
Antivirus software recommended.

Users and Admins
Supports 5,000 users
All users must: Have Microsoft 365 or Google Workspace accounts Be in Microsoft Azure Active Directory (AD) or Google Workspace Directory
Guest users can be added and licensed to access many Synappx Go features
First administrator to log in requires Azure AD or Google Workspace admin privileges

[View Image]

In addition to the licensed version of Synappx Go, there is another option to use a more limited version of Synappx Go mobile app that supports MFP scan to email and copy only. Synappx Go Lite can be accessed in the same Synappx Go app and requires no user license, no agent installation and no NFC tag configuration but does require installation of embedded apps in the Sharp MFP by your Admin. See Synappx Go Lite for more details.