Logs

The Admin Portal System page has three options: Admin Log, System Log, and Check In Log.

The Synappx Admin Portal provides event data to assist with identifying and resolving issues. 

Since multiple administrators can configure and manage the system, the admin log provides a record of administrator actions on the Admin Portal.  For selected Actions, hover over the text to see more details.

If both Synappx Go and Synappx Meeting are licensed, system logs for both services are available on this page.

  1. To filter log events, select the button to select and deselect services. (Teal buttons are selected, and white buttons are deselected).
  2. To export all logs, enter a start and end date and select Export. A CSV file will download automatically. [View Image]
  3. Select OK. [View Image]

If an MFP or display agent is unable to complete configuration with the Synappx cloud or if subsequent agent or mobile error conditions occur, information on those events can be found in the system log. Some errors have additional details that can be viewed by hovering over the error text. 

If both Synappx Go and Synappx Meeting are licensed, system logs for both services are available on this page.

  1. To filter system log events, select the button to select and deselect services. (Teal buttons are selected, and white buttons are deselected.)
  2. To export all system logs, enter a start and end date and select Export. A CSV file will download automatically. [View Image]
  3. Select OK. [View Image]

Each Synappx Go system log entry on this page and on the individual agent log pages have an error code (e.g. C102) at the end of the message. This provides more detailed information on the log entry. Contact your Sharp service provider for details. Note: If an MFP was discovered and associated with a previous agent, it cannot also be discovered by a different agent.  This error will be shown in the System Log page (underlined text) and can be removed from the first agent (if desired) so the MFP can be rediscovered and added to a different agent.

Check-in logs help admins track employees’ touch points in the workplace.

Note: Synappx Go tags must be configured to capture user check-in events (see Associate NFC Tags).

  1. Enter a start and end date and select Export. A CSV file will download automatically. [View Image]
  2. Select OK. [View Image]

The CSV file contains information on users who have tapped check-in, MFP or display NFC tags. Log data includes user name, user ID (email address), date and time, workspace location, action and MFP or display agent IP address (if applicable).

Agent Updates displays an overview of all agent version numbers, including new versions available or recommended for installation and the option to set an update policy. [View Image]

Synappx Go MFP agents with versions 1.3.323 and later and display agents with version 1.3.322.0 and later update automatically by default. The Version column shows the version number of each agent. Coloured circles represent older versions that require updates. [View Image]

The Last Updated column shows the day and time of the last successful update. If an agent was updated before version 2.0, the entry for that agent shows Prior to v2.0.

Update Policy

Admins have options to customise the agent update policy by selecting an agent and the Update Policy button. [View Image]

  • Set a preferred day and time for automatic updates (Default is any day after 1:00 A.M.)
  • Select Manual to disable automatic updates.

Note: If agent PC/server is asleep during the auto update time, the system will check for updates after the Synappx services are restarted.  Recommend to set the auto update schedule for a time when the agent PC is likely to be available for auto update.

 

Manually Update Agents Released before Version 1.3

  1. From the Downloads page, download the agent again.
  2. A pop-up box will display a prompt to upgrade the agent. Select Yes. [View Image]
  3. Follow the InstallShield Wizard instructions.
  4. If the Synappx service is running, a window will prompt the admin to stop the service to continue the upgrade installation. Select Automatically close and attempt to restart applications. Then select OK. [View Image]
  5. Repeat this procedure for both agents if applicable.

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