Associate Devices

1. Navigate to Workspaces page and select a workspace from the list. [View Image]

2. The Workspace Configuration screen will appear. Select '+' next to MFP. [View Image]

Note: An MFP can only be assigned to one workspace at a time (i.e., it will not show in the available MFP list after being assigned until removed from the other workspace). If an MFP is not discovered by a subsequent agent (with an overlapping IP address range), check to see if the MFP is already associated with another agent. This overlap information will also be found in the System Log. If necessary, you can delete the MFP from the first agent and rediscover it with the second agent.

3. Select the desired MFP model(s) to assign and select OK. [View Image]

4. Your workspace will now list the associated MFP(s). To delete the MFP from the workspace in the future, select the bin icon. [View Image]

After successful install the Synappx Go display agent on the in-room PC, now you can map the agent to a display in the target workspace. Navigate to Synappx Go Workspaces page on the Synappx Admin Portal.

Select the target workspace and the Workspace Configuration screen appears. In the Display section, select the Display Agent plus icon '+' to add a display agent. [View Image]

Note: A display can only be assigned to one workspace at a time (i.e., it will not show in the available display list after being assigned until removed from the other workspace).

The Workspace Configuration screen includes:

Workspace Name, Location, Email, Note, and Edit button
MFP, Display, Bluetooth Audio, and Check In sections

The Display section includes:

Display number, name, plus (add) and minus (remove) icons
Display Agent plus (add) and minus (remove) icons
Casting / Mirroring plus (add) and minus (remove) icons

Select the installed agent (PC name will be displayed) to assign and select OK. [View Image]
Your workspace will now list the associated display agent in the Display section of the Workspace Configuration screen. [View Image]

If you wish to achieve auto-input change, enter each display input used for the in-room PC and IP address of the display’s network board. Select Configure and enter nickname for the display and IP address of the device NIC card (static IP) and the port used to communicate with the display (default 10008).

Once the workspace configuration is completed, including NFC tag mapping, display configuration (IP address for the display NIC) and Synappx Meeting application installation, you will see the C icon under Features on the Workspaces screen. [View Image]

An NFC tag can be configured for each workspace to capture check-ins. Users tap the tag to indicate their location. Selecting the Check In button on the workspace page displays the check-in tag information. [View Image] See Associate NFC Tags for more information.

After a check-in tag is configured for a workspace, the check-in icon will display on the Workspaces page in the Features column.

From the Agents menu, select Agents & Devices Summary for ongoing agent management. The default page shows the MFP agents. Select the radio button in the upper right corner to switch to the Display agent summary

MFP Summary of Devices & Agents


Agent PC/Server	Select the link to remove associated MFPs or the agent. If removing the agent, uninstall it from the PC or server using the normal Windows uninstall procedure to complete removal and avoid reconnection. Select Find MFPs to access SNMP Configuration and initiate MFP discovery.
Agent ID/ IP Address	Select the Log link to view the system log for limited error or status messages. Each system log entry has an error code (e.g. C102) at the end of the message, which provides more detailed information on the log entry. Contact your Sharp service provider for details. A grey agent ID indicates the agent has not been used for 14 days or longer. A red triangle next to the agent ID indicates an agent error (e.g. agent is disconnected) that needs to be addressed. Select the envelope icon to aquire the agent log files from the agent PC or server and email a link to the files to up to five email addresses. The log file will upload to the Synappx cloud and the link will be added to the email after selecting Send. The log link will remain active for seven days
Version	Select the agent version number to go to Agent Update page.
Updates	An orange dot indicates a recent agent version that requiring update. A red dot indicates an outdated agent version requiring update.
Device	Select the device view details. Select Show All Devices to view all associated and unassigned MFPs.
Workspace	Select a workspace to view associated devices.

Select the MFP agent name link to remove agents or MFPs from the Synappx. [View Image] If removing an MFP agent, it is recommended to also uninstall the agent from the PC using the normal Windows uninstall procedure. This completes agent removal and avoids reconnection.

The features of display agent area similar to MFP agent above with the addition of Display Information that can be configured to support auto input switching.

Display Summary of Devices & Agents

Note: Select the envelope icon to aquire the display agent log files (and Meeting client logs if Collaboration Hub is configured in-room) from the agent PC and email a link to the files to up to five email addresses. The log files will upload to the Synappx cloud and the link will be added to the email after selecting Send. The log link will remain active for seven days.


Device/Agent PC	Select the link to remove the display agent.
Agent ID/ IP Address	Select the Log link to view the system log for limited error or status messages Each system log entry has an error code (e.g. C102) at the end of the message, which provides more detailed information on the log entry. Contact your Sharp service provider for details. A grey agent ID indicates the agent has not been used for 14 days or longer. A red triangle next to the agent ID indicates an agent error (e.g. agent is disconnected) that needs to be addressed. Select the envelope icon to acquire the agent log files from the agent PC or server and email a link to the files to up to five email addresses. The log file will upload to the Synappx cloud and the link will be added to the email after selecting Send. The log link will remain active for seven days.
Version	Select the agent version number to go to Agent Update page.
Updates	An orange dot indicates a recent agent version requiring an update A red dot indicates an outdated agent version requiring an update.
Display Information	Select Configure to set up and manage display automatic input switching. Select Show All Devices to view all associated and unassigned MFPs. Select Show Unassigned to view display agents not associated with workspaces.
Workspace	Select a workspace to view associated devices.

The features of display agent are similar to MFP agent with the addition of Display Information that can be configured to support auto input switching.

To support automatic input switching, each display must be configured on the Display Information page. This is not a required feature but can save users time before sharing files to displays (e.g. users may not know the display PC input or cannot find the remote) and to return the display to a default input. For more information, go to Automatic Input Switch.

Select the device/agent PC name. A dialog box will confirm agent removal. [View Image]
Select OK. The Summary of Devices and Agents page will refresh and the agent will be removed.
Uninstall the display agent from the PC using the normal Windows uninstall procedure. This completes agent removal and avoids reconnection.

If an agent in the cloud is not removed during uninstallation, there may be more than one agent with that name and IP address in the Admin Portal. If this occurs, manually remove the uninstalled agent from the Admin Portal Devices and Agents page.

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