System Requirements

Synappx Go Major Components  
Synappx Go Major Components Mobile Application (iOS and Android™)   Admin Portal
Synappx Go Major Components NFC Tags   Cloud System (Microsoft® Azure)
Synappx Go Major Components MFP and Display Agents   Embedded MFP Apps

A stable internet connection is required.  

Synappx Collaboration Hub System Requirements 

Organisations must have a Microsoft® 365 or Google Workspace environment. Provider is designated after sign-up. If an organisation uses both Microsoft 365 and Google Workspace, the administrator must choose one cloud service provider for Synappx to synchronise with the calendar and users 

Note: Support is available for environments that have on-premise Active Directory® synchronised using Google Cloud Directory Sync (GCDS) for user synchronisation. GCDS is often used to synchronise the data in an organisation’s Google domain with Microsoft Active Directory or the Lightweight Directory Access Protocol (LDAP) server. 

Microsoft 365® Service Plans  
Microsoft 365® Service Plans Business  

Microsoft 365 Business

Basic*/Standard/ Premium
Microsoft 365® Service Plans Enterprise  

Microsoft 365 Enterprise E1*/E3/E5

Microsoft 365 Enterprise F1
Microsoft 365® Service Plans Education   Microsoft 365 Education A1*/A3/A5
Microsoft 365® Service Plans Government   Microsoft 365 Government G1*/G3/G5

 

Google Workspace™ Service Plans
Google Workspace™ Service Plans Business Starter
Google Workspace™ Service Plans Business Standard
Google Workspace™ Service Plans Business Plus
Google Workspace™ Service Plans Enterprise

 

This package offers only the web or mobile version of Microsoft Office applications. Synappx Go requires Office applications to be installed on the display PC for full Collaboration Hub functionality. Otherwise, the file will open in the web browser. Remote file control is not supported in browser mode.

Supported Mobile OS
Supported Mobile OS iOS 14 to 15
Supported Mobile OS Android™ 11 to 12

 

MFP Agent
MFP Agent
  • Microsoft Windows® 10 (32- or 64-bit); builds 21H1 to 21H2) or Windows Server 2016 or 2019.
  • Microsoft .NET Framework 4.7.2 or higher.
  • Minimum 2.0 GHz processor. 
  • Minimum 4G RAM.
  • Minimum 75MB disk space (Requirements can vary based on the number of users and print jobs that the agent supports).
  • Internet connectivity.
  • Bandwidth minimum 5.0 Mbps/5.0 Mbps; recommend 10 Mbps/ 10Mbps.
  • Antivirus software recommended. 

 

Display Agent
Display Agent
  • Display computer or Shuttle PC with Windows 10 (32- or 64-bit); builds 21H1 to 21H2).
  • Microsoft .NET Framework 4.7.2 or higher.
  • Minimum 2.0 GHz processor. 
  • Minimum 4G RAM.
  • Minimum 10MB disk space (Go Agent only).
  • Minimum 500MB (Collaboration Hub).
  • Microsoft Office client applications, Chrome browser, Edge browser, and for Collaboration Hub, web conference client applications (e.g. MS Teams) and other applications such as video media player.
  • Adobe PDF reader for Google native files (view only).
  • Bandwidth minimum 5.0 Mbps/5.0 Mbps; recommend 10 Mbps/ 10Mbps.
  • Antivirus software recommended. 

 

Users and Admins
Users and Admins Supports 5,000 users
Users and Admins

All users must:

  • Have Microsoft 365 or Google Workspace accounts
  • Be in Microsoft Azure Active Directory (AD) or Google Workspace Directory
Users and Admins Guest users can be added and licensed to access many Synappx Go features
Users and Admins First administrator to log in requires Azure AD or Google Workspace admin privileges

 

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In addition to the licensed version of Synappx Go, there is another option to use a more limited version of Synappx Go mobile app that supports MFP scan to email and copy only.  Synappx Go Lite can be accessed in the same Synappx Go app and requires no user license, no agent installation and no NFC tag configuration but does require installation of embedded apps in the Sharp MFP by your Admin.  See Synappx Go Lite for more details. 

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