Install Agents

The Synappx Go MFP agent creates a secure connection to the Synappx Go cloud, discovers and maintains a list of MFPs, and manages scanning, printing, and copying in Synappx Go. A single MFP agent can manage anywhere from 50 to 100 MFPs in an organisation, depending on the environment. Here is an overview of the MFP agent installation and configuration:

  • MFP agent installation starts on the PC/server. Ensure the prerequisites are met.
    • .NET 4.7.2 or later is required. If not already installed, a prompt will appear to download it during the agent installation. Allow the download.
  • MFP self-registers to the Synappx Go cloud using X.509 certificates.
  • MFP discovery is automatically completed for the assigned IP address range(s).
  • MFP agent and discovered MFPs are automatically visible on the Synappx Go Admin Portal.
  • Although the Synappx Go agent application is code-signed to assure integrity and authenticity of the software, some anti-virus systems may require registration or configuration.

Notes:

  • Prior to installing the agent, an administrator must set the Simple Network Management Protocol (SNMP) discovery range(s) and download the MFP agent from the Admin Portal.
  • Special characters in the PC name may prevent agent registration from completing. Avoid special characters in the PC name where agent is to be installed.
  • If print jobs are not received by the MFP agent PC, it may be necessary to open either or both inbound Transmission Control Protocol (TCP) port(s) 9100 and 515 on the MFP agent server by creating rules on the machine’s Windows firewall. See Windows Defender Firewall Configuration for a description of the procedure that uses Windows 10 as an example.
    • From Version 2.0 agents onward, the inbound firewall will be opened automatically on the Synappx PC/server.
  • The Synappx Go MFP agent runs background services to enable scan, print, and copy operations. Therefore, the agent PC or server must not be set for sleep mode since agents cannot operate on a computer in a sleep state.
  • Synappx Go MFP agents use port 8080 for local communications. Ensure no other application on the agent PC/server is using port 8080.

Installing the MFP Agent

  1. Copy the Sharp Synappx Go MFP Agent.zip file (downloaded in the previous step) and paste to a directory on the target PC or server.
  2. Unzip the file in the PC/server location. The package will include the files shown below. [View Image]
  3. Double-click setup (setup.exe) to execute the installation,
  4. When the InstallShield Wizard pops up, select Next. [View Image]
  5. Read the End User License Agreement (EULA) and select I accept the terms in the license agreement. If desired, print a copy of the EULA. Then select Next. [View Image]
  6. The Destination Folder screen will appear. This screen describes the default target directory for installation. In most instances, the default location is the preferred location. To override the default, select Change and select the desired folder. Then select Next. To use the default location, select Next. [View Image]
  7. The installation process will begin; it could take up to several minutes to complete. [View Image] When the InstallShield Wizard Completed screen appears, select Finish to complete the installation. [View Image]

The Synappx Go MFP agent will automatically connect to the Synappx Go cloud (hosted on Microsoft Azure) and complete the agent provisioning, including use of X.509 certificates. Then, it will automatically discover all Sharp MFPs within the previously specified IP range. Synappx Go is now ready for assigning workspaces.

The Synappx Go display agent creates a secure connection to the Synappx Go cloud and manages document sharing to displays. A display agent must be installed on the PC of every display that will be used with Synappx Go. Here is an overview of the display agent installation and configuration:

  • The display agent installation starts on a PC (see steps below). Before installation, ensure the prerequisites are met.
    • .NET 4.7.2 or later is required. If not already installed, a prompt will appear to download it during the agent installation. Allow the download.
  • The display agent cannot be loaded on the same PC or server as the MFP agent.
  • The display device self-registers to the Synappx Go cloud using X.509 certificates.
  • The display agent is automatically visible on the Synappx Go Admin Portal.

Notes:

  • If installing the agent on an in-room PC with Synappx Meeting (Collaboration Hub configuration), see additional details on display PC system requirements.
  • Prior to installing the agent, an administrator must download the display agent from the Admin Portal to a separate PC. For convenience, you can download the display agent from the Admin Portal once and copy the zip file to any other display computers that will be configured to support Synappx Go. Then, run the setup on each computer, and each will be configured and displayed automatically on the Admin Portal.
  • Special characters in the PC name may prevent agent registration from completing. Avoid special characters in the PC name where agent is to be installed.

Installing the Display Agent

  1. Copy the Sharp Synappx Go Display Agent.zip file to a directory on the target display PC or server and unzip it. The package will include the files shown. [View Image]
  2. Double click setup.exe.
  3. When the InstallShield Wizard pops up, select Next. [View Image]
  4. Read the End User License Agreement (EULA) and select I accept the terms in the license agreement. If desired, print a copy of the EULA. Then select Next. [View Image]
  5. The Destination Folder screen will appear. This screen describes the default target directory for installation. In most instances, the default location is the preferred location. To override the default, select Change and select the desired folder. Then select Next. To use the default location, select Next. [View Image]
  6. The installation process will begin; it could take up to several minutes to complete. [View Image]
  7.  When the InstallShield Wizard Completed screen appears, select Finish. [View Image]

The Synappx Go display agent will automatically connect to the Synappx Go cloud hosted on Microsoft Azure and complete the agent provisioning, including the use of X.509 certificates. The display is now ready to be assigned to a workspace on the Admin Portal.

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