Guest User Support

Admins can allow frequent guest users to use the Synappx Go mobile app and Synappx Meeting to access Sharp MFPs and display features.  For example, a real estate broker can invite real estate agents who use their office (but have separate email domains) to use Synappx Go to easily share image or proposal files to Aquos displays with co-workers or clients.  The guest user can also scan, copy or print cloud files with their own personal settings from the mobile.  Users can be a Synappx guest user for multiple companies.

To become a Synappx guest user:

  1. The admin for a company using Synappx will enter your name and email address in a Synappx web page.
  2. You will receive an invitation to become a Synappx guest.   Accept Invitation if you want to use Synappx as a guest [View Image].
  3. Define your email sign in account type (sign in with Microsoft 365, Google Workspace or create a new Synappx guest account) using the email the Admin provided [View Image].
  4. Note: If creating a new account for Synappx, select Create new account for Synappx on the previous page and enter a new password.  Press OK [View Image].
  5. You will receive a confirmation of your log in choice.  Press OK [View Image].
  6. When the Admin sees you have accepted the invitation to be a guest and assigns a Synappx Go license, you will receive an email with information to download the Synappx Go mobile app. [View Image].

The following is the list of supported Synappx Go features by guest type

Synappx Go Guest User Support by Login Type

Features

Microsoft 365 Guest*1

Google Workspace Guest*1

Custom Synappx Account Guest

MFP

 

 

 

Scan

✅

✅

✅

Copy

✅

✅

✅

Print Cloud Files

✅

✅

✅

Print Release

❌

❌

❌

Locked MFPs

❌

❌

❌

Share to Display

 

 

 

Recently Modified, Search, Browse Files

✅

✅

✅

Share Files to Download, View and Edit

✅

✅

✅

Browser Based File Editing

✅

✅

❌

Remote Control Downloaded Files

✅

✅

✅

Meet

 

 

 

Start Scheduled Meeting (If Invited)

✅*2

✅*2

❌

End Scheduled Meeting (If Invited)

✅*2

✅*2

❌

Meeting Control Page Access

✅*2

✅*2

❌

Meeting Information Page

✅*2

✅*2

❌

Create Ad Hoc Meeting

✅*2,*3

✅*2,*3

❌

Check In

✅

✅

✅

*1 Guest users who have existing Synappx Go logins to Microsoft 365 or Google Workspace may be requested to accept an additional calendar access permission to use Meet features. *2 Guest users can join scheduled meetings to which they are invited for (a) the first host company that added them as a guest OR (b) their home Synappx tenant if also a regular licensed Synappx Go user. *3 For ad hoc meetings, a guest, user can start an ad hoc meeting for their home company (if they have a home Synappx license) OR a workspace in the first company that added user as a guest; however, the workplace in the guest company will not be checked, booked or meeting extended on the guest tenant calendar.

Note: Google Workspace guest users must have the admin for their company accept the required Synappx scopes in order for the user to be able to access Synappx guest features. User is notified of this requirement during the initial guest acceptance process [View Image] [View Image].

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