System Requirements
| Synappx Go Major Components |
|---|
|
Mobile Application (iOS and Android™) |
|
NFC Tags |
| MFP and Display Agents |
| Admin Portal |
| Cloud System (Microsoft® Azure) |
| Embedded MFP Apps (for selected A4 models and PaperCut or Native Authentication integration with Synappx Go) |
A stable Internet connection is required.
For Synappx Collaboration Hub please refer to System Requirements.
Organisations must have a Microsoft® 365 or Google Workspace environment. Provider is designated after sign-up. If an organisation uses both Microsoft 365 and Google Workspace, the administrator must choose one cloud service provider for Synappx to synchronise with the calendar and users.
Note: Support is available for environments that have on-premise Active Directory® synchronised using Google Cloud Directory Sync (GCDS) for user synchronisation. GCDS is often used to synchronise the data in an organisation’s Google domain with Microsoft Active Directory or the Lightweight Directory Access Protocol (LDAP) server.
| Microsoft 365® Service Plans | |
|---|---|
| Business |
Microsoft 365 Business Basic*/Standard/ Premium |
| Enterprise |
Microsoft 365 Enterprise E1*/E3/E5 Microsoft 365 Enterprise F1 |
| Education | Microsoft 365 Education A1*/A3/A5 |
| Government | Microsoft 365 Government G1*/G3/G5 |
*This package offers only the web or mobile version of Microsoft Office applications. Synappx Go requires Office applications to be installed on the display PC for full Collaboration Hub functionality. Otherwise, the file will open in the web browser.
| Google Workspace™ Service Plans |
|---|
| Business Starter |
| Business Standard |
| Business Plus |
| Enterprise |
| MFP Agents |
|---|
|
Microsoft Windows® 10 or greater or Windows Server 2016 or 2019, 32- or 64-bit |
|
Microsoft .NET Framework 4.7.2 or higher |
|
Minimum 2.0 GHz processor |
|
Minimum 4GB RAM |
|
Minimum 75MB disk space (Requirements can vary based on the number of users and print jobs that the agent supports.) |
| Internet connectivity |
|
Bandwidth minimum 5.0 Mbps/5.0 Mbps; recommend 10.0 Mbps/10.0 Mbps |
| Anti-virus software recommended |
| Display Agent (In room PC minimum req.) |
|---|
|
Windows 10 (32-bit and 64-bit versions) Builds 1909 to 21H1 (Internet connection required) |
|
Microsoft .NET Framework 4.7.2 or higher |
|
Minimum 2 GHz CPU; recommend core i5 or higher |
|
Minimum 4GB RAM |
|
Minimum 10MB disk space (Go Agent Only) |
|
Minimum 500 MB (Collaboration Hub) |
|
Microsoft Office client applications, Chrome™ Browser, Edge Browser and for Collaboration Hub, web conference client application (e.g. MS Teams) and other application such as video media player |
| Adobe® PDF reader for Google native files (view only) |
| Admin Portal |
|---|
| Browser-based: Google Chrome and Microsoft Edge (latest versions) |
| NFC Tags |
|---|
|
Sharp-provided or in select MFP models |
| See NFC Support Chart |
| Users and Admins |
|---|
|
Supports 5,000 users |
|
All users must:
|
|
Guest users can be added and licensed to access many Synappx Go features |
| First administrator to log in requires Azure AD or Google Workspace admin privileges |
| Supported Mobile Platform |
|---|
|
Apple® iPhones®
|
|
Android™
|
Note: Companies have the option to integrate Synappx Go with PaperCut MF or Native Authentication.
In addition to the licensed version of Synappx Go, there is another option to use a more limited version of Synappx Go mobile app that supports MFP scan to email and copy only. The free version, Synappx Go Lite, does not require agent install or NFC tags. Synappx Go Lite enables simple copy and scan to email functions by scanning a QR Code. To enable the Synappx Go Lite features, see Synappx Go Lite.
The full version of Synappx Go can be unlocked when a user license is assigned, the Synappx Go agent is installed and an NFC tag is mapped. Once the full version is unlocked, users will have access to copy, expanded scan to email or cloud storage services, print from cloud, share to display, start meetings and more.