Analytics

Reports provide visualised data to help administrators understand Synappx Go usage patterns. Administrators can select start and end dates to view analytics within specific time periods.

Reports can be downloaded as CSV file(s) by selecting the time period from the start date and end date drop-down windows and selecting Export.

Available Synappx Go Data, Feature and Device Usage

Usage Overview

Mobile App Usage (with Mean)

These three bar charts show mobile app usage by user activity (i.e., scan, print release, share to display) per hour, day, or month with mean.

Usage by Device: Top 10

The stacked bar chart shows MFP usage (i.e., scan to me, scan to email, scan to cloud, print release) by MFP during the selected time period.

Feature & Device Usage

Display Content Downloaded by Cloud Storage

The pie chart organises downloaded content by cloud storage provider.

Display Content Types Downloaded: Top 10

The pie chart organises downloaded content by file type (e.g. PDF, TIFF).

Usage by Workspace: Top 10

The horizontal bar chart shows feature usage by workspace.

MFP Usage by Job Type

The pie chart displays overall scan and print release proportions during the selected time period.

MFP Usage by Scan Job Type

The pie chart shows the scan destination (me, email, cloud storage) proportions during the selected time period.

MFP Scan File Size by Destination

The scatter chart displays the file size by scan destination during the selected time period. It displays the scan file size mean and standard deviation.

MFP Job Usage by MFP: Top 10

The Sankey diagram shows the flow of scan and print jobs by MFP during the selected time period.

MFP Usage by Hours: Top 10

The heat map visualises individual MFP usage over hours of the day during the selected time period.

MFP Scan to Cloud Usage by Storage Sites

The pie chart shows providers used to scan to cloud storage.

MFP Scan File Size by Type

The scatter chart displays file size and mean by scan job destination.

Display Usage by Hours: Top 10

The heat map visualises individual display agent usage over hours of the day during the selected time period.

Meetings Started by Synappx Go

The pie chart displays the type of meeting (scheduled or ad hoc) started by the mobile application.

Remote Operations by File Type:  Top 10

The pie chart displays remote file operations performed by file type.

Mobile Usage by User and Date: Top 10

The area chart shows the overall mobile app usage by username and date during the selected time period.

Mobile App Usage Frequency by User: Top 10

The stacked bar chart shows the mobile app feature (e.g., scan, print, share, NFC setup) usage by user during the selected time period.

Mobile App Daily Usage by Operating System

The stacked bar chart displays mobile user activities by mobile operating system (iOS and Android) during the selected time period.

Check In Actions by Workspace

The stacked bar chart shows check-in actions by workspace, including check-in NFC tag actions and MFP or display feature use.

How to Generate Reports

In the Synappx Go Admin Portal, go the Analytics page.

Choose a start and end date. Then select Search or Export. [View Image]

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